Refund policy

Return & Refund Policy

Last Updated: July 2026

At Elunette, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are happy to offer free returns and refunds in accordance with the policy outlined below.

30-Day Return Window

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging whenever possible.
Proof of purchase must be provided.

Free Returns

We proudly offer free returns for eligible orders worldwide.

To initiate a return, please contact our support team at support@elunette.online. Our team will provide return instructions and any necessary shipping documentation.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider but generally appear within 5–10 business days.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will work quickly to resolve the issue through a replacement or full refund.